Senior Communications System Field Service Representative

Senior Communications Systems Field Service Representative (Permanent)
Victoria, BC

Expected Salary: $80,458 to $98,337
To determine final salary, Babcock considers a variety of factors including the successful Candidate’s skills and experience and internal equity. The final base salary offer is at the Company’s sole discretion and presented as part of a competitive total compensation package.

Your Role

What You Do Here Matters

In a complex world marked by the threat of war, natural disasters, and geopolitical instability, national security has never been more important. 
Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.
Our Canadian team combines their talent and expertise with deep global knowledge and experience from our operations in the United Kingdom, Europe, Australasia and Africa.
Working for us, you’ll help ensure that Canada’s critical services and assets are readily available, reliable, and capable for our defence and civil customers and contribute to Babcock’s Purpose, ‘Creating a safe and secure world, together.’

Be Part of Something Big.

Babcock is a people business. Our people and customers matter most to us. Here you will experience a challenging and rewarding work environment with the support you need to deliver and thrive in your career alongside inclusive teams you respect that value your skills and dedication. 

Our Babcock Principles create the foundation for how we deliver better outcomes for our Culture, Customers and Communities. By collectively embodying these Principles in all the work we do, our colleagues help make us great:
•    Be Curious – We believe in challenging the status quo and asking, ‘how might we?’
•    Think: Outcomes – We believe in measuring success by the results we deliver and the positive impact we make
•    Be Kind – We believe in being kind to ourselves, kind to each other, and kind to our planet.
•    Collaborate – We believe that Babcock is greater than the sum of its parts.
•    Be Courageous – We believe in being brave, ambitious, and determined.
•    Own and Deliver – We believe everybody has a part to play in Babcock’s and our customers’ success.

Our people are at the heart of creating a safe and secure world. We offer a collection of programs and benefits designed to support their well-being:

Health & Well-being
•    100% employer-paid health and dental premiums
•    Our Wellness benefit promotes a work environment that supports healthy lifestyles and well-being
•    Our Employee and Family Assistance Plan (EFAP) offers support and solutions for a wide range of life’s challenges
•    A Maternity/Parental Leave top-up payment is available for our colleagues as their family grows

Planning for the Future
•    Babcock Canada matches a portion of earnings towards our RRSP/DPSP program. Additionally, colleagues can contribute directly to a TFSA

Flexibility in How We Work
•    We offer an agile workplace for several positions 
•    An option of a compressed work schedule supports work/life interests
•    Competitive annual vacation time off and additional time off during our holiday closure 

Growth and recognition
•    A comprehensive colleague recognition program and bonus program
•    Training and support for professional development and professional membership dues 

We encourage you to learn more about Babcock Canada by exploring our website: babcockcanada.com.

Description

In this role, you will: 
•    Act as the primary on-site technical interface for in-service Communications System support between Babcock, the customer, and maintenance facilities.
•    Assess and communicate the impact of defects, engineering changes, and configuration issues on deployed ECS equipment and racks.
•    Track and maintain ECS configuration status to preserve in-service baselines.
•    Coordinate configuration changes across engineering, program, production, maintenance facilities, and customer teams.
•    Ensure technical documentation remains current and aligned with deployed configuration.
•    Monitor and report on system issues, material condition, support needs, and configuration changes.
•    Identify and help resolve technical, logistical, and documentation issues affecting equipment supportability.
•    Work with maintenance facilities, Ship’s Staff, and the customer to support maintenance planning, defect resolution, and technical investigations.

The ideal candidate brings: 
•    A post-secondary diploma in a relevant engineering or engineering technology discipline, such as Electrical, Electronics and/or Communications Systems,  or an equivalent combination of education and experience.
•    Registration as an Applied Science Technologist (AScT) or Certified Engineering Technologist (C.E.T) in British Columbia, or eligibility to complete such registration within 12 months of commencing employment. 
•    8+ years of experience supporting Combat Systems, communications systems, or in-service naval equipment.
•    Experience working directly with customers, maintenance organizations, or operational users in a field service or technical support environment.
•    Experience assessing the impact of engineering changes, configuration changes, defects, and deficiencies on in-service equipment.
•    Experience maintaining equipment configuration status, technical records, and in-service baseline information.
•    Working knowledge of configuration management, in-service support processes, and technical documentation practices.
•    Experience interpreting technical drawings, engineering records, work packages, and maintenance documentation.
•    Strong communication and coordination skills, with the ability to work effectively across engineering, program, customer, and maintenance teams.
•    Demonstrated ability to work independently in a customer-facing field support role while exercising sound judgement and professionalism.
•    Knowledge of Victoria-class submarine systems, External Communications System (ECS), or related naval communications systems would be an asset.
•    Familiarity with, or certification to, IPC J-STD-001 and IPC/WHMA-A-620 standards would be an asset.
•    Experience navigating the Defence Resource Management Information System (DRMIS).
•    You are eligible for a Canadian Secret Security and ITAR Clearance.

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Babcock is committed to promoting a workforce without boundaries. One that welcomes everyone to contribute to our success regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability, and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. If you require accommodation during any stage of our recruitment process, please let us know how we can assist you.

Babcock Canada acknowledges that the land on which we operate across Canada is the unceded territory of Indigenous Peoples. We are grateful to work, live, and play as guests on these lands and are committed to building meaningful and mutually beneficial relationships with Indigenous Peoples. 

This posting is for an existing vacancy

Applicants, please apply online at https://www.babcockinternational.com/careers/