Customer Service Administrator

Job Title:                Customer Service Administrator 
Location:                Warminster, Wiltshire 
Compensation:      £24,242.00 + Benefits
Role Type:             Full time / 52 Weeks Fixed Term Contract 
Role ID:                 SF60252

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our Warminster site.

The role
As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. You’ll be an integral cog in the repair process ensuring the customer is dealt with efficiently, making them feel valued and that they are in safe hands. 

Day-to-day, you’ll work as part of a multi-skilled team of Customer Service Administrators, to co-ordinate the arrival of vehicles and assets planned for repair, delivery handover, takeover processes and discrepancy reporting along with transfer of ownership on the Joint Asset Management and Engineering Solutions (JAMES).

• Liaising with customers regarding delivery, collection, and changes to planned arrangements
• Liaising with planning function where assets are not going to be ready by expected completion date Liaising with workshops to confirm assets ready to go into repair.
• System administration – ERP (Enterprise Resource Planning), safety near misses, asset management, quality and Document Management System (DMS)

This role is full time, 37 hours per week and is based on site at Warminster.

Essential experience of the Customer Service Administrator:

• Previous administration experience
• Complaint handling experience 
• Excellent organisational skills
• Ability to multitask and prioritise tasks
• IT literacy and a working knowledge of relevant software, such as Microsoft Office

Qualifications for the Customer Service Administrator:

• Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)
• Full UK Driving Licence 
   

Security Clearance
The successful candidate must be able to achieve and maintain Standard (BPSS) security clearance for this role. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer 

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing

Babcock International 
For over a century Babcock  has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 21/11/24