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Quality Support Team Manager - Structures and UMM

Country/Region:  CA
City:  Victoria





Quality Support Team Manager – Structures and UMM (Permanent)

Victoria, BC 



Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the capability, reliability and availability of their most critical assets within the key market sectors of Marine, Land, Aviation, and Nuclear.


In Canada, Babcock is best known for our work in the Marine sector; providing critical and complex support to Canada’s submarine fleet. We are now expanding our Canadian business into the Aviation sector by providing Aerial Emergency Services to the Province of Manitoba.


Our business relies on our people delivering their best day in and day out. As individuals, we all make a difference to our colleagues, our customers and others who we interact with on a daily basis.  Collectively at Babcock, our employees exude the ‘Being Babcock’ principles that help make us great at what we do: 


  • Always strive to deliver
  • Build great relationships based on trust
  • Safeguard customers’ reputations
  • Never compromise on health and safety
  • Challenge ourselves and each other
  • Respect people and value their diversity
  • Thrive on complexity
  • Trust our people to deliver


In this role, you will:


  • Be responsible to lead a quality support team within an integrated delivery team including Project Management, Planning, Production, Engineering and Commissioning elements
  • Have the mandate to ensure quality and efficiency throughout the many stages and processes of delivering complex industrial repair and overhaul projects from work planning to commissioning and final delivery
  • Provide leadership to streamline processes and interfaces while transitioning to a new Enterprise Resource Planning system
  • Provide effective training and mentoring to the workforce and supervisors to ensure that procedures are being followed and that objective quality evidence is being generated with full accuracy and timeliness, including the additional requirements for First Level systems
  • Make recommendations on work definition and work structure that will enable consistent and efficient execution of that work, and visibility/traceability against requirements throughout the process
  • Conduct spot checks and audits across the delivery process lifecycle to verify effectiveness or proactively identify areas for improvement
  • Capture Learning from Experience for continual improvement initiatives including schedule adherence and be a driving force in those improvements
  • Work closely with the Quality Assurance section focussed on broader quality assurance and the Material Certification section focussed on unique submarine technical licensing requirements 


As our ideal candidate you,


  • Have a minimum 10 years of experience in quality assurance or quality engineering 
  • Have a minimum of 5 years of experience as a lead auditor and may have qualification under the International Standardization Organization (ISO), American Society for Quality (ASQ), Society of Automotive Engineers (SAE) AS9000, or equivalent  
  • Must be eligible for certification as a Quality Professional under the International Register of Certificated Auditors (IRCA), American Society for Quality (ASQ), Society of Automotive Engineers (SAE) AS9000, or equivalent within 6 months of start of employment 
  • May have experience in industrial activities including repair and maintenance of ships and submarines, or heavy manufacturing (considered a strong asset)
  • Must have demonstrated effective leadership of teams 
  • Must have a strong ability to communicate orally and in writing to all levels of the business 
  • Must be able to demonstrate well-developed analytical and problem solving skills 
  • Must be proficient in data collection, analysis and presentation 
  • Must have advanced knowledge of Microsoft Office software suite (Excel, Outlook, Word, PowerPoint) 
  • May have a degree, Project Management experience and/or qualifications, or Certification as a Supply Chain Management Professional (considered an asset)
  • May have experience and/or qualifications in Business Analysis, Lean, Agile, 6 Sigma or equivalent (considered an asset)
  • Proof that you are fully vaccinated against COVID-19, meaning that you must have received the full series of a COVID-19 vaccine approved by the Government of Canada with the final dose at least 14 days prior to your start date
  • You are eligible for a Canadian Secret Security and ITAR Clearance



Applicants, please apply online through our LinkedIn posting or through our website at

Given our commitment to employee development across the board, employees enjoy a long and satisfying career at Babcock in an environment that values their contributions, rewards them properly, and is committed to their safety and wellbeing.  Employee benefits may include but are not limited to:

  • Relocation assistance for individuals and families
  • Pregnancy and Parental Leave top-up available
  • Company sponsored continuing education
  • Employee recognition and bonus programs
  • Reimbursement of annual professional membership dues
  • Health and Wellness Program
  • Comprehensive health and dental benefits
  • Employer matching of employee retirement contributions
  • Paid vacation that increases with years of service

Babcock is committed to promoting employee equity and building a skilled, diverse workforce reflective of Canadian society. If you require accommodation during any stage of our recruitment process, please let us know how we can assist you.






Babcock is the UK's leading engineering support services organisation employing 35,000 people across the world. Babcock offer a hugely diverse number of career options.

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