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Customer Services Assistant


Telford, GB, TF2 8JT

Onsite or Hybrid:  OnSite

Job Title:              Customer Services Assistant
Location:             Telford, Shropshire
Compensation:    £26,406 + Benefits
Role Type:            Fixed Term Contract 52 weeks 
Role ID:                SF58055


At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Assistant at our Donnington site.


The role
As a Customer Services Assistant, you’ll have a role that’s out of the ordinary. You’ll be an integral cog in the repair process ensuring the customer is dealt with efficiently, making them feel valued and that they are in safe hands.


Day-to-day, you’ll work as part of a multi-skilled team, Customer Service administrators co-ordinate the arrival of vehicles or assets planned for repair, deliver handover, takeover processes, discrepancy reporting (DR) and transfer ownership on JAMES.   


  • Liaising with customers regarding delivery, collection, and changes to planned arrangements
  • Liaising with planning function where assets are not going to be ready by expected completion date
  • Liaising with workshops to confirm assets ready to go into repair
  • System administration – ERP, safety near misses, asset management, quality, Learning Management System (LMS)


This role is full time, 37 hours per week and is based on site at Donnington.


Essential experience of the Customer Services Assistant:

  • Competent computer user and ability to learn core IT system processes
  • Ability to learn and follow production processes and techniques
  • Ability to learn and follow safety standards and procedures
  • Preparedness to be flexible to changing demands


Qualifications for the Customer Services Assistant:
We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.


Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (


What we offer 

  • Generous holiday allowance 
  • Matched contribution pension scheme, with life assurance
  • Employee share scheme 
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave 
  • Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
  • ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity


Babcock International 
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 


We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.


Closing date: 16/07/2024

Job Segment: CSR, ERP, Management, Technology

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