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IT Customer Support Supervisor


Shrewsbury, GB, SY4 4DZ

Onsite or Hybrid:  OnSite

Job Title:         IT Customer Support Supervisor
Location:         RAF Shawbury
Role Type:         Full time / Permanent 
Role ID:         SF 51394


At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an IT Customer Support Supervisor at our RAF Shawbury site.


The role

As an IT Customer Support Supervisor, you’ll have a role that’s out of the ordinary. You will be a critical component in the support of training delivery on behalf of the contract.   


Day to day, you’ll supervise the IT Customer Support team involved in the delivery of the MFTS ICT service

•    Assist in the production of management reports as and when required 
•    Escalation point for local site MFTS ICT operational issues
•    Manage change process
•    Manage all orders placed locally with Babcock IS on behalf of the customer

Essential experience of the IT Customer Support Supervisor,

•    Good overall understanding of IT (strategy, road maps, products, projects, services, processes, applications, infrastructure & data) and its relationship to the business
•    Understanding of the flying training environment and programme
•    Good commercial awareness - considers the commercial impact of all decisions
•    Strong communication skills both written and verbal with the ability to influence perceptions


This is a full-time, on-site role at RAF Shawbury, with some occasional travel within two hours to two other RAF bases.


Qualifications for the IT Customer Support Supervisor,

•    ITIL Foundation Certification

The successful candidate must be able to achieve BPSS/SC (must be British Nationals) security clearance level for this role.


Our Benefits

•    Generous holiday allowance 
•    Matched contribution pension scheme up to eight percent of salary, with life assurance
•    Employee share scheme 
•    Employee shopping savings portal
•    Payment of Professional Fees
•    Reservists in the armed forces receive ten days special paid leave 
•    Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
•    ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

For the full extensive Benefits package please visit our Careers pages


Babcock International 
For over a century Babcock International have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.


Closing date: 22/06/2023


Job Segment: CSR, Manager, Management

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