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Customer Relations Executive

Country/Region:  GB
City:  Reading

Customer Relations Executive (BMW – Wokefield Park, Reading)

SF Req Number: SF39775

Salary: £22,000 - £23,000

Working hours: perm. 9:00am – 5:15pm. Hybrid Working.

Location: Wokefield Park, Reading. RG7 3AH.

Business Stream: Skills Development & Training


About the role

Here at Babcock we are looking for a friendly and outgoing Customer Relations Executive to join our ever-growing academy located at Wokefield Park, Reading. The individual will be joining a small team supporting our customer BMW, responsible for the administrative and management tasks related to the courses and training held on-site.

This includes contacting retailers, securing course delegate attendance and booking management, making it the perfect role for an individual who prides themselves on their interpersonal skills. Through the important technical management of our customer relations we are able to maintain our strong relationship with our clients.

BMW is a premium and reputable brand who really look after their staff, providing numerous training/upskilling opportunities and perks such as exclusive event invitations and test drive opportunities.


Key Role Responsibilities:

  • Working with central resources to maximise attendance and course revenue
  • Close courses and perform all related course administrative tasks
  • Achieve SLAs through targeted and proactive retailer contact and booking management
  • Responding to all Retailer training enquiries and resolve any questions or concerns within SLA timescales


What skills do I need to do to do the role?

  • Strong IT Skills - Familiar with Excel and Word – Ideal but not essential
  • Data Management – Excel experience
  • Friendly and good communicator – prides themselves on their interpersonal skills
  • Great organizational skills


Extra Considerations: Due to Wakefield Park being greater Reading you must be able to commute – driver preferable as it has been commented that public transport can be difficult.




About Babcock International

For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.

We’re committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme.  You’ll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.


Application Guidance

All applications should be made online.  Please use a desktop PC or laptop to create your account and apply for a job.  Once you’ve completed this you’ll be able to apply to jobs from mobile devices.

If you experience difficulties please check our career website for more information. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. 

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.


Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week’s special paid leave to help them meet their commitments. To find out more please check our career website for more information.



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