Senior Infrastructure Team Lead

Posting Date: 13 November 2019

Location: Ottawa, CA, K1P5E7

Company: Babcock

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Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the capability, reliability and availability of their most critical assets within the key market sectors of Marine, Land, Aviation, and Nuclear.


In Canada, Babcock is best known for our work in the Marine sector; providing critical and complex support to Canada’s submarine fleet. We are now expanding our Canadian business into the Aviation sector by providing Aerial Emergency Services to the Province of Manitoba.


Our business relies on our people delivering their best day in and day out. As individuals, we all make a difference to our colleagues, our customers and others who we interact with on a daily basis.  Collectively at Babcock, our employees exude the ‘Being Babcock’ principles that help make us great at what we do:


  • Always strive to deliver
  • Build great relationships based on trust
  • Safeguard customers’ reputations
  • Never compromise on health and safety
  • Challenge ourselves and each other
  • Respect people and value their diversity
  • Thrive on complexity
  • Trust our people to deliver


In this role, you will:


  • Manage a team of technical Subject Matter Experts, and act as a point of escalation and support to the 2nd line team on:
    • Active Directory, ADFS and Quest ARS environments covering multiple domains for a user base in excess of 25,000+
    • Windows Server 2008R2, 2012R2, 2016 and 2019
    • Exchange ongoing support, configuration and capacity management for approx. 30,000+ mailboxes
    • UCS Chassis and Blade Server support, VMware 6.5, EMC SAN Storage and ConmVault
    • Citrix XenApp, Provisioning Services and NetScaler infrastructures Thin computing management processes, XenApp 6.5 and 7.15
  • Ensure compliance requirements and processes are met, as well as guiding and supporting change management.
  • Production of operational and technical documentation and reports to specified standards
    • Infrastructure performance and capacity trends
    • Server performance and trending
  • Participate in disaster recovery planning, testing and response.
  • Work as a technical resource on assigned projects.
  • Collaborate with internal and external customers as conduit for maintaining systems, providing technical input in relation to new business opportunities, and regular review of capacity statistics, trends and levels of service.
  • Other duties as assigned


As our ideal candidate,


  • You hold a post-secondary degree in Computer Science or relevant field
  • You have 8 years’ experience in supporting Infrastructure Services
  • You have experience managing a team of technical Subject Matter Experts and a strong track record working with associated technologies in both a support and project capacity.
  • Excellent working knowledge of Exchange and Active Directory, Citrix, Virtualisation, Storage and Backup technologies.
  • Experience as 3rd line level support providing support/design/implementation of Oracle Linux systems is desirable
  • Reasonable working knowledge of ITIL based approach and storage area networks (EMC preferred.)
  • Certification as EMC certified Storage administrator or Citrix Certified Administrator CCA or Microsoft Certified MCITP, MCSE is desirable
  • You are eligible for a Canadian Secret Security and ITAR Clearance


Applicants, please apply online through our LinkedIn posting or through our website at

Given our commitment to employee development across the board, employees enjoy a long and satisfying career at Babcock in an environment that values their contributions, rewards them properly, and is committed to their safety and wellbeing.  Employee benefits may include but are not limited to:


  • Relocation assistance for individuals and families
  • Pregnancy and Parental Leave top-up available
  • Company sponsored continuing education
  • Employee recognition and bonus programs
  • Reimbursement of annual professional membership dues
  • Health and Wellness Program
  • Comprehensive health and dental benefits
  • Employer matching of employee retirement contributions
  • Paid vacation that increases with years of service


Babcock is committed to promoting employee equity and building a skilled, diverse workforce reflective of Canadian society. If you require accommodation during any stage of our recruitment process, please let us know how we can assist you.


We welcome your interest in joining the Babcock family.



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