IT Service Delivery Manager

Job Title:                     IT Service Delivery Manager

Location:                     Chatham, Kent

Compensation:           Competitive Salary + Benefits

Role Type:                   Full time / 12-month Fixed Term Contract

Role ID:                       SF65312

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a  IT Service Delivery Manager at our Chatham site.

The role

As a IT Service Delivery Manager, you’ll have a role that’s out of the ordinary. Responsible for the IT Operational team that provide IT Services to the Royal School of Military Engineering (RSME) across all 5 sites, maintaining and supporting the ICT infrastructure and applications.

Day-to-day, you’ll oversee the IT department’s daily operations with a focus on ensuring services operate in line with SLA’s.

• Ensure services and technology are kept up to date, supported and secure
• Driving IT initiatives that enhance efficiency, security and scalability
• Develop and implement IT policies and strategies
• Stakeholder/customer engagement providing guidance to both the Babcock contract team and customer on all IT related matters

This role is full time, 37.5 hours per week and is based on site at Chatham.

Essential experience of the IT Service Delivery Manager:

• Proven experience in IT management or similar roles with excellent leadership skills
• Ideal candidate will possess the ability to assess, transform and modernise the current IT Environment and identify areas for improvement and implement innovative solutions
• Defence Digital or MOD industry experience
• Experience of UK Government approach to cyber security and information assurance
• Strong knowledge of IT Infrastructure technologies, and applications including Azure / M365 (roadmap deliverables)

Qualifications for the IT Service Delivery Manager:

• We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) / Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Flexible locations

Babcock International 
For over a century Babcock  has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 26/06/2025