Customer Services Administrator

Job Title:               Customer Services Administrator
Location:               Beverley, North Humberside
Compensation:     £25,182 + Benefits
Role Type:             Full time / Fixed Term Contract 26 Weeks 
Role ID:                 SF59793

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Administrator at our Leconfield site.

The role
As a Customer Services Administrator, you’ll have a role that’s out of the ordinary. You will be the first point of contact for the entire vehicle unit, supporting both internal and client demands.    

Day-to-day, you’ll liaise with customers either face to face, via email or telephone, book in vehicles for repair, checking vehicles for damage, completing all paperwork and arranging collections or deliveries 

• Liaising with planning function where assets are not going to be ready by expected completion date 
• Liaising with workshops to confirm assets ready to go into repair
• Adhere to prescribed health and safety procedures 
• Report any faults found vehicles

This role is full time, 37 hours per week and is based on site at Leconfield.

Essential experience of the Customer Services Administrator:

• Previous administration experience
• Complaint handling experience 
• Excellent organisational skills
• Ability to multitask and prioritise tasks
• IT literacy and a working knowledge of relevant software, such as Microsoft Office

Qualifications for the Customer Services Administrator:

• Educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma)  
• Full UK Driving Licence would be beneficial 

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer 

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing

Babcock International 
For over a century Babcock  has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 12/12/2024