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Service Operations Manager


Harrogate, GB, HG3 2RE

Onsite or Hybrid:  OnSite

Job Title:                 Service Operations Manager
Location:                 Forest Moor, Harrogate
Compensation:      Competitive Salary + Benefits
Role Type:               Full time / Permanent
Role ID:                   SF58004


At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Operations Manager at our Forest Moor site.


The role
As a Service Operations Manager you’ll have a role that’s out of the ordinary. Supporting the Service Delivery Manager in the provision of Long-Range communications systems in support of mobile units.

Day-to-day, you’ll support the Service Delivery Manager in the provision of services in accordance with the DSRS contract and be responsible for coordinating operational resources in response to Customer requirements, as well as:

  • Coordinate operational support around maintenance, site works and capability enhancements.
  • Carry out investigations into system failures and reliability problems and maintain accurate records and archive systems, in support of Key Target and performance measurement.
  • Provide line management support and conducting staff appraisals for team members.
  • Liaise with the customer and key stakeholders to ensure service and monitoring and reporting asset status, whilst maintaining continuity of critical communications systems

This role is full time and based onsite at Forest Moor.

Essential experience of the Service Operations Manager:

  • You will have extensive experience and a proven ability in an Operational Management role, with excellent technical and procedural knowledge of radio communications.
  • A good level of computer literacy with proficiency in MS Products
  • An in depth understanding of High Frequency communications would be advantageous. 
  • Ability to develop procedures.

Qualifications for the Service Operations Manager:

  • ONC / NVQ, BTEC or 'A' Level in a science or technical subject.
  • A Managerial qualification or equivalent experience (Level 3 or Level 4)
  • You will also need to hold a full UK driving licence.

Security Clearance

  • The successful candidate must be able to achieve and maintain Security Check (SC) clearance for this role.
  • Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (


What we offer 

  • Generous holiday allowance 
  • Matched contribution pension scheme up to 8% of salary, with life assurance
  • Employee share scheme 
  • Employee shopping savings portal
  • Payment of Professional Fees
  • Reservists in the armed forces receive 10-days special paid leave 
  • Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
  • ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity


Babcock International 
For over a century Babcock  has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.


Closing date: 25/06/2024


Job Segment: CSR, Manager, Management

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