Desktop Support Analyst

Posting Date: 01 August 2020

Location: Faslane, Argyll & Bute, GB, G84 0EH

Company: Babcock

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Desktop Support Analyst
Clyde, Faslane


About the role


Here at Babcock International, we’re looking to recruit a Desktop Support Analyst to join a team of four, supporting 1000 users on-site at Clyde. There will be a mixture of remote, face to face, and telephone support.


This position is to maintain, support and implement the desktop environments at a second line level to include fault fix, swap out of equipment and request fulfilment as required across Babcock International Group on a multiple site basis.


What do I need to do the role?


  • Knowledge of the ITIL environment and process essential
  • Ability to problem solve complex technical issues
  • Provide 2nd Line desktop support to users in a MS Win7 and Win10 environment.
  • Configure and provide support for business use mobile devices.
  • Answer support queries via phone, email and in person.
  • Work with a service desk tool to ensure requests are logged, updated and closed to agreed SLA’s.
  • Resolve any problems/queries relating to the PC’s, laptops, Printers, LAN, Videoconference, and other IT and telecommunications systems.
  • Liaise with by 3rd line teams to provide support to server and network equipment


What else do I need to know?


We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.


This role is based at HM Naval Base Clyde, located 6 miles north of Helensburgh in the West of Scotland. We are well placed for commuter links to Glasgow and the wider region, with easy access for car and public transport.


You will be required to travel locally within Faslane, to Hamilton (Glasgow) and other sites based in the West of Scotland.


About Babcock International


For more than a century, Babcock the Aerospace and Defence Company has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.


We are committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. 

You will benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.


Armed Forces Covenant


We are proud to support the Armed Forces community by honouring the Armed Forces Covenant.

We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week’s special paid leave to help them meet their commitments. To find out more please visit our website.


Application Guidance


All applications should be made online.  Please use a desktop PC or laptop to create your account and apply for a job.  Once you’ve completed this you’ll be able to apply to jobs from mobile devices.
If you experience difficulties please visit our careers website. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.
We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. 
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.


Closing date: 12/08//2020

Job reference: 30858



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