Helpdesk Specialist

Job Title:              Helpdesk Specialist
Location:              Plymouth, Devon + Hybrid Working Arrangements
Compensation:    £36,620 + Benefits
Role Type:           Full time / Permanent
Role ID:               SF60064

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Helpdesk Specialist at our Devonport Royal Dockyard site.

The role
As a Helpdesk Specialist, you’ll have a role that’s out of the ordinary. You’ll be responsible for a range of support functions, with a specialty in supporting the Estates and Waterfront Helpdesks. 

Day-to-day, you’ll work as part of a dedicated team within a busy Dockyard facility. 

• This is a service provided to the MOD to ensure that building and entitled vessels are supplied with utilities and will require the Helpdesk Specialist to be the Single Point of Contact for all fault related issues, ensuring strong and accurate customer focused skills are always utilised.
• Acting as a bridge between our people and the maintenance delivery teams you will be on hand to take phone calls and emails, ensuring issues are recorded, prioritised, and given a tailored response plan in a timely manner.

This role is full time, 35 hours per week and provides hybrid working arrangements with 3 days in the office/onsite and 2 days working from home.

Essential experience of the Helpdesk Specialist

• Experience in a customer facing role, or support of maintenance or project environments is preferred. 
• Experience with Microsoft Office, Maximo, PEPs, SAP and IFS, or similar type applications would be beneficial.
• Experience in a helpdesk function would be beneficial or a similar type of role. 
• Some technical knowledge on utilities across the site would be beneficial but not essential.

Qualifications for the Helpdesk Specialist

• BTEC level 3 or equivilent. This may however be formally wavered depending on the level of experience in role and specific capability. 

Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain BPSS security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International 
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 30/10/2024

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