Third Line Support Manager

Job Title:             Third Line Support Manager
Location:             Corsham, Wiltshire + Hybrid Working Arrangements 
Compensation:   Competitive Salary + Benefits
Role Type:          Full time / Permanent 
Role ID:              SF57300

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Third Line Support Manager at our site in Corsham.

The role
As a Third Line Support Manager, you’ll have a role that’s out of the ordinary. You will support the development and implementation of new services across the network. 

Day-to-day, you’ll represent the engineering discipline at design reviews and customer meetings to ensure the quality and supportability of the network as well as:

• Managing the team to support diagnosis and resolution of incidents on the network, ensuring customer and operational teams are kept advised of progress
• Leading, developing and recruiting team members to address changing technologies and customer requirements
• Supporting the development and implementation of new services and technologies, attending and leading design reviews, and ensuring knowledge transfer into the team
• Leading the engineering process for transfer of services into the operational environment ensuring that suitable training documentation and equipment are provided
• Building, maintaining and developing system reference models to allow performance investigation and testing of enhancement prior to deployment

This position involves travel/working across a range of internal and customer sites, as a requirement of the role.

This role is full time, 37-hours per week and provides hybrid working arrangements with three days in the office/onsite and two days working from home.

Essential experience of the Third Line Support Manager

• Significant experience in the defence or telecoms industries
• Demonstratable experience in managing an engineering team.
• Good knowledge of TCP/IP systems and technologies, and synchronous and asynchronous communication protocols
• Experience of satellite communications and the management of crypto devices
• Good leadership and interpersonal skills

Qualifications for the Third Line Support Manager

• Degree or equivalent in a relevant engineering discipline
• Cisco Accreditation- CCNA or above would be an advantage

Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain Developed Vetting (DV) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What we offer 

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International 
For over a century Babcock  has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 24/05/2024

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