Service Performance Manager

Job Title:             Service Performance Manager
Location:             Corsham Wiltshire + Hybrid Working Arrangements 
Compensation:   Competitive Salary + Benefits
Role Type:          Full time / Permanent 
Role ID:              SF57963

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Performance Manager at our Hawthorn site.

The role
As a Service Performance Manager, you’ll have a role that’s out of the ordinary. You will have overall responsibility for the management of performance processes, including problem management, risk management, and continuous improvement.

Day-to-day, you’ll support Service Delivery to ensure on time, on cost, on quality delivery of services by providing them with effective and efficient means for improvement across all Service Delivery areas with appropriate improvement management, service problem management and service risk management as well as:

• Delivering effective performance management for Service Delivery, proactively engaging management in the reporting dialogue, 
• Providing advice/support to moderate conflict, resolve challenges and ensure deliverables 
• Ensuring performance management compliance against governance, directives and international standards or relevant industry best practice
• Ensuring adherence to key performance indicators and reporting metrics to Head of Service Delivery
• Managing improvement projects across Service Delivery

This role is full time, thirty-seven hours per week and provides hybrid working arrangements with two-three days in the office/onsite and the remaining days working from home.

Agile working may be available to employees in some instances, applying the principles of fairness and consistency whilst ensuring that the overriding business needs can be appropriately met. We are happy to consider flexible, blended working, including part-time, condensed hours, and job sharing. Please ask about alternative patterns of work at interview. 

Essential experience of the Service Performance Manager

• Knowledge of ISO requirements including ISO9001, ISO200000 and ISO44001
• Experience of risk and problem management
• Experience of developing performance management metrics baseline and trends and reporting structure
• Understanding/familiarity of commercial and/or satellite communications (advantageous)

Qualifications for the Service Performance Manager

• ITIL Practitioner V3 or V4 

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What we offer 

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock International 
For over a century Babcock  has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 08/07/2024

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