Senior Service Manager

Job Title:                     Senior Service Manager

Location:                     Corsham, Wiltshire + Hybrid Working Arrangements

Compensation:           Competitive Salary + Benefits

Role Type:                   Full time / Permanent

Role ID:                       SF68319

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Senior Service Manager at our Hawthorn site, near Wiltshire.

The Role

As a Senior Service Manager - Core Infrastructure, you’ll be at the heart of one of the UK’s most critical defence programmes: Skynet. This is a unique opportunity to lead the delivery of core infrastructure services that underpin the UK Ministry of Defence’s military satellite communications system and ground stations.

You’ll be responsible for upgrading existing services and defining new ones, ensuring they meet operational and business needs. This role offers the chance to make a real impact - supporting national security, driving innovation, and growing your career in a dynamic and purpose-driven environment.

Day-to-day you’ll be:

• Managing delivery of Core Infrastructure services across Skynet, supporting critical defence operations
• Acting as the key contact for the Service Management team and customer for infrastructure-related matters
• Shaping strategic infrastructure plans based on operational needs and future capability
• Defining long-term infrastructure strategy aligned with business goals
• Overseeing financial performance of the Core Infrastructure domain

This role is full time, 37 hours per week and provides hybrid working arrangements with 3 days onsite and 2 days working from home.

Essential experience of the Senior Service Manager

• Proven experience in service management.
• Background in operational data communications environments.
• Understanding of ITIL V3 or V4 and service lifecycle management.
• Experience leading multifunctional teams and managing service performance.
• Familiarity with military contracts or satellite communications is beneficial.

Qualifications for the Senior Service Manager

• We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role. The successful candidate will need to achieve Developed Vetting (DV) security clearance in the future.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What We Offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing Date: 29/10/2025

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