IT Support Technician

Posting Date: 18 May 2020

Location: Clyde, GB, G84 0EH

Company: Babcock

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IT Support Technician
Clyde - Faslane
Marine Training
About the role

Provide technical support for the Astute Training Facility (ATF) restricted network in accordance with ATF/ Information Systems (IS) services procedures and relevant Mod security policies.
 You will ensure that assigned IS Service Desk Support Calls are responded to and completed within the timescales laid down in the Astute Training Facility (ATF) and Pathfinder Bridge Navigation Trainer Information Systems (IS) Service Level Agreements (SLA), and in accordance with IS Procedures. You will investigate and attempt diagnoses, fault repair and resolution of assigned Service Desk Incidents, Problems, and Change Requests. To escalate significant IT issues and problems to the IT Technical Team Lead as required.
You will also adhere to all Babcock Marine Training IS Policy documents, including Change & Release, Configuration, Security, Quality Assurance (QA), Safety Health Environment and Fire (SHEF) and Human Resource (HR). To maintain the security of the network services in accordance with the Establishment’s Security Procedures (SyOps)

Other responsibilities include:
• To liaise with internal and external support groups, and other organisations, regarding maintenance and support issues
• To raise procurement requests in accordance with Babcock Flagship procedures
• To provide technical support at 2nd and 3rd Line position for all Servers, desktops, printers, projectors and associated equipment, with specialist 3rd Line Support on the SharePoint environment. To support the maintenance and upgrade of all Servers, desktops, printers, projectors and associated equipment in accordance with IS Procedures.
• To assist the IT Technical Team Lead or IT Support Technician in projects as directed.
• To test and install Hardware and software in accordance with IS procedures and Documentation.
• To conduct hardware and software asset audits as directed.  To cleanse all IS equipment of data prior to return to disposal. To change backup tapes and monitor backups in accordance with IS Procedures


What do I need to do the role?

You must have knowledge and experience of the following:
• Microsoft Windows Server 2012, 2016
• Advanced knowledge of VMware vSphere 6.5 & above (including vCentre and ESXi)
• Understanding of Exchange Server 2010 and above
• MOSS 2013, 2016 Microsoft Projects Server.
• Microsoft SQL Server 2014.
• Infrastructure services including Dynamic Client Host Protocol (DHCP), Domain Naming Service (DNS) networking. Transmission Control Protocol (TCP)/Internet Protocol (IP) routing and switching.


You will also require a strong understanding of IT security and related policies.


Finally, you will need understanding of the following:
• Data protection and risk management.
• ITIL and the IT service lifecycle.
• Server and client applications: Systems Centre Configuration Manager (SCCM), Windows Server Update Services (WSUS).
• Microsoft SharePoint, site development and administration desirable
• Microsoft Project Server 
• Advanced knowledge of Microsoft applications (Excel/Access) 
• Defence sector experience
• Commercial awareness
• Audio / Visual Systems Configuration


What else do I need to know?
• All applicants must have the legal right to work in the UK and be subject to satisfactory security clearance which includes 3 years reference checks. Verification of any qualifications/passport/licences must be shown at interview stage.
• We are happy to talk about flexible working.  Please ask about alternative patterns of work at interview


About Babcock International
For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.
We’re committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme.  You’ll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Application Guidance
All applications should be made online.  Please use a desktop PC or laptop to create your account and apply for a job.  Once you’ve completed this you’ll be able to apply to jobs from mobile devices.
If you experience difficulties please check our career website for more information. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.
We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. 
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and we will respond in a way that best fits your specific needs.

Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week’s special paid leave to help them meet their commitments. To find out more please check our career website for more information.


Closing Date: 1st June 2020

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