Service Desk Engineer

Job Title:                     Service Desk Engineer

Location:                     Stoke Gifford, Bristol

Compensation:            £35,541 + Benefits

Role Type:                   Full time / Permanent

Role ID:                       SF67085

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Engineer at our Babcock Technology Centre site.

The role

As a Service Desk Engineer, you’ll have a role that’s out of the ordinary. Play a pivotal role in supporting the Submarine Development Agency, delivering critical services that contribute directly to the UK Ministry of Defence’s submarine capability. This is a unique opportunity to influence high-impact defence projects within a mission-driven environment.

Day-to-day, you’ll lead a team of application support analysts responsible for managing a high volume of incidents from Royal Navy personnel, Ministry of Defence civilians, and industry partners—ensuring timely resolution, service continuity, and customer satisfaction across all support channels. 

• Resolve customer issues and provide accurate information.
• Prioritise tasks and delegate effectively to ensure positive outcomes.
• Deliver prompt, courteous customer service across all channels.
• Support software maintenance through diagnostic and corrective actions.
• Record activities and update customers in line with service agreements.

This role is full time 35 hours per week and is based on site at Babcock Technology Centre.

Essential experience of the Service Desk Engineer

• Proven leadership in developing and managing service desk teams.
• Skilled in mentoring, incident management, and stakeholder engagement.
• Strong analytical, problem-solving, and reporting capabilities.
• Experienced in supporting bespoke web applications and ITSM tools.
• Working knowledge of SQL/Oracle databases; familiarity with Staffware and Oracle WebCenter - Desirable

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 11/09/2025

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