Service Delivery Manager

Job Title:                   Service Delivery Manager
Location:                   Bristol, Ashton Vale – Flexible working pattern, with UK Travel
Compensation:         Competitive + Benefits
Role Type:                 Full time / Permanent
Role ID:                     SF60676

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Delivery Manager at our Bristol, Ashton Vale site.

In 2021, Babcock were awarded a £120 million contract for successful delivery of the new Defence Strategic Radio Service to critical military operations. This multi-million-pound investment in frontline radio communications will provide our Armed Forces with cutting-edge technology that allows them to connect effectively across a range of challenging environments.

The role
Aa Service Delivery Manager, you’ll have a role that’s out of the ordinary. You’ll play a vital part in ensuring the seamless operation of key communication sites, directly contributing to the effectiveness and reliability of critical military radio services.

Day-to-day, you’ll oversee the delivery and management of critical communication sites across multiple locations, including Cyprus, Ascension Islands, and Gibraltar. You’ll work closely with senior stakeholders to ensure the project aligns with customer requirements, maintaining strong relationships and ensuring positive outcomes. Managing teams of teams, you’ll lead a workforce of 120, driving performance, ensuring positive profit margins, and managing people effectively. You’ll also:

• Take ownership of the project’s profit and loss, ensuring financial targets are met through effective budget management and cost control.
• Proactively manage risks and operational challenges to maintain service delivery standards across multiple international sites.

You’ll ideally be within a commutable distance to Bristol, Ashton Vale, but we’re open to considering candidates based further afield. While much of the role can be carried out from home, there will be a requirement to travel to UK sites as needed.

Essential experience of the Service Delivery Manager:

• Proven experience in delivering operational services, ensuring successful outcomes
• Demonstrated ability to manage profit and loss, with accountability for achieving positive margins
• Strong people management skills, including experience leading and coordinating multiple teams

Qualifications for the Service Delivery Manager:

• We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience then we would like to hear from you.

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International 
For over a century Babcock  has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 03/02/2025

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