Head of Service Operations

Job Title:              Head of Service Operations
Location:              Stoke Gifford, Bristol
Compensation:    £74,300 + Benefits
Role Type:           Full time / Permanent
Role ID:               SF62485

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Head of Service Operations at our Babcock Technology Centre site.

The role
As a Head of Service Operations, you’ll have a role that’s out of the ordinary. This is an exciting role leading a team of IT professionals, who produce both bespoke software applications through to integrated Commercial off the Shelf (COTS) products for a customer base of 10,000 users within an organisation that has a longevity of project work within the Defence and Civil Nuclear arenas. 

Day-to-day, you’ll provide specialist knowledge management and technical expertise on a range of products, technologies and collaborative solutions that support both the internal and external, predominantly within the Defence and Civil Nuclear arenas.  

• Shaping and guiding the service function within Digital Solutions, including Infrastructure, Service Desk, Change and Problem Management.
• Leadership and professional development of a team of circa 30.
• Accountability for service outputs, including KPI and SLA adherence.
• Managing budgets from across a number of contracts ensuring cost effective delivery.
• Integral member of the Senior Leadership team, representing all aspects of service delivery.

This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.

Essential experience of the Head of Service Operations 

• Extensive experience in IT service management gained in organisations where IT is considered critical to success.
• Excellent leadership skills with experience of getting the best from people.
• Proven experience of working in secure environments with MOD experience - Desirable.
• Proven experience in running a service operation, scoping and designing service elements of IT solutions.
• Experience of running a service function to ISO27001, ISO20000 and ITIL standards.

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance
The successful candidate must be a sole UK national who is able to achieve and maintain Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.
 

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International 
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 06/03/2025

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