Information Technology System Support (ITSS) Helpdesk Administrator

Posting Date: 13 March 2018

Location: Aylesbury, Buckinghamshire, GB, HP22 5PG

Company: Babcock

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Babcock is the UK's leading engineering support services organisation employing over 28,000 people across the world. Babcock offer a hugely diverse number of career options.


General Description of Job


Responsible to the Information Technology System Support (ITSS) Senior Technician, the ITSS Helpdesk Administrator is responsible for recording, tracking and closure of all departmental incidents and service requests.  The team is responsible for the continued operational delivery of IT networks in support of RAF training on campus and is a fundamental facilitator to training success.   As an integral part of the team, you will engage with multiple stakeholders across RAF Halton to provide appropriate updates, advice and guidance on their particular issue or query, whilst managing the resources at your disposal


Main Tasks


  • Acting as ‘front of house’ for any walk-in visitors to theC4i ITSS offices.
  • Being the first point of contact for any calls made to the ITSS helpdesk.
  • The day to day management of the resources within the area of responsibility.
  • Providing regular briefs and advice to the ITSS Senior Technician on all relevant matters.
  • Providing professional IT helpdesk support advice to customers.
  • Assisting other ITSS Staff with their tasking’s’ when required.
  • Booking in and booking out of loan equipment using the appropriate authority mandated processes.
  • Organising the regular collection and delivery of equipment requiring authority mandated updates.
  • Manage ongoing tasks during their lifetime within ‘Sunset’ or any future task management tool.
  • Monitoring the authority tasking tool for any new tasks relevant to the department.
  • Ensuring all completed task is closed correctly on the tasking tool.
  • Assisting with DII laptop and NON DII Laptop authority mandated updates.
  • Maintaining the calendar of upcoming events for the department.
  • Assist with uploading and deleting data within the HADES information portal.
  • Other appropriate duties and responsibilities as may be delegated by senior management.
  • Ensure Company health, safety and environmental procedures are implemented and complied with at all times.


Technical Experience and Qualifications



  • 2 GCSE at Grade C or better, one of these qualifications must be in English language. Recognised equivalents accepted.
  • ICDL/ECDL Licence Level 2 or above
  • Understand the role of the helpdesk within the service environment
  • Understand 1st line support to IT
  • Ability to install software updates and patches
  • Proficient or advanced level with ‘Outlook’, ‘Excel’  and ‘Office’ packages
  • Driving licence



  • Web publishing and SharePoint experience
  • SharePoint team site administrative experience
  • Understanding of task management tools
  • Data base skills an advantage



Skills Profile


  • Customer service focused with a friendly, helpful nature.
  • Show initiative, ability to ‘get things done’
  • ‘Can-do’ attitude
  • Able to work under pressure
  • Willingness to learn new skills
  • Willingness to wear corporate uniform appropriate to tasks
  • Ability to assimilate information for task completion
  • Team player
  • Problem solving



Being Babcock Principles


  • Build great relationships based on trust: be easy to do business with; support each other – work towards a common goal and tell us as it is – give honest feedback and constructive criticism
  • Never compromise on Health and Safety: ensure everyone goes home safe every day; challenge unsafe behaviour and update and improve our practices, constantly
  • Respect people and value their diversity: treat everyone with courtesy and thoughtfulness, be fair with people at all times and listen to others’ points of views
  • Trust our people to deliver: Give people the authority to do the job; respect colleagues’ expertise and create an environment where everyone can excel
  • Thrive on complexity: be a problem solver; strive to make the complex simple and keep a cool head in a crisis
  • Challenge ourselves and each other: inspires colleagues to do their best, always look for better ways of doing things and embrace opportunities to learn
  • Safeguard customers’ reputations: pull out all the stops, achieve positive outcomes for each other and take ownership and responsibility
  • Always strive to deliver – be flexible when it counts; be agile and responsive to changing needs and deliver to the highest standards, whenever and wherever



Applicants must have, or be able to obtain, SC security clearance



RAF Halton


Closing Date

20 March 2018


All applications should be made online. If you experience difficulties please click here Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

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