Service Desk Operative

Posting Date: 08 February 2019

Location: Ruislip, 0, GB, HA4 0QH

Company: Babcock

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Managed Service Centre Operative (Nightshift)

Location: Ruislip
Permanent, Full Time


About the role

Babcock Critical Services is one of the largest providers of support services to the emergency services sector. We manage vehicles, equipment and facilities on behalf of the London Fire Brigade, Metropolitan Police Service, New Dimension, Highways Agency and Associated British Ports, managing vehicles, equipment, facilities and training. We deliver value for money solutions via a proven approach that enables us to optimise assets and increase availability, while providing a complete and resilient service.


We are now actively recruiting for a Managed Service Operative for a permanent contract at 40 hours per week to provide a high level of service delivery to the customer in all areas of the Managed Service Centre operation.


What do I need to do the role?

You’ll need to have experience in a customer facing/customer service role and be an intermediate user of Microsoft Office.


Would also like you to have experience in all or some of these areas:

  • Carry out diligently, all specified administrative tasks according to Managed Service Centre procedures, for example data entry, scheduling events, processing invoices and liaising with external/internal suppliers.
  • Ensure that telephone calls are dealt with promptly and efficiently
  • Ensure that new repair and maintenance jobs are progressed in line with contractual KPIs
  • Manage bookings with Fire Stations, Highways England personnel and dealerships
  • Ensure that all jobs are progressed throughout the shift in order and in line with KPIs
  • Manage defects in line with contractual requirements ensuring plans of actions are submitted and escalation process is adhered to.
  • Attend and participate in such training courses as deemed necessary


What else do I need to know?

  • The successful candidate must be able to achieve the appropriate security clearance level for this role and will also need to complete a medical assessment


About Babcock International

For more than a century, Babcock has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.


We are committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme.  You will benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.


Closing Date: 22nd February 2019

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