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2nd Line IT Support


Potts Point, NSW, AU, 2011 Sydney, NSW, AU, 2000

Onsite or Hybrid:  OnSite
  • Provide 2nd line tech support
  • Form part of a wider desktop support team in a global business
  • Desire to grow your career in the IT field


About you

You will enjoy the opportunity to collaborate in a team support environment whilst providing second line technical support through Service Levels and Key Performance Indicators. You will have a strong customer resolution focus, exceptional people skills and the ability to fault find, problem solve and work effectively in a service delivery environment.


About the role

Reporting to the Service Delivery Manager and based at the Garden Island Defence base in Potts Point NSW, you will become a central contact for maintenance, support and implementation of desktop environments at a second line level. This will include fault fixing, answering calls, swapping out of equipment and fulfilling requests as part of a wider Desktop support team across the Babcock International Group.


This is a permanent full time position, with career growth and pathway options available.


To be successful in this role, you will have:


  • Degree (or working towards completion) in Information Technology or similar
  • Australian Citizen with ability to obtain and maintain a Defence Security Clearance at NV1 level
  • Previous experience working in a service delivery environment with Service Level Agreements (SLAs)
  • Experience providing 2nd line support to users in Windows 10 environment
  • Customer solution focus with the ability to resolve queries relating to PC’s, laptops, printers, LAN, VC, mobile phones and other IT systems
  • Confident people skills and flexible can-do attitude
  • Efficient time management


Your future at Babcock – what we offer you

  • We provide an agile work environment where you’re able to work onsite and remotely, and to set you up for this we provide a laptop and working from home kit if required, in addition we offer a compressed week which can provide you even more flexibility;
  • Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more;
  • We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave;
  • You’ll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan;
  • Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days;
  • You’ll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day in living our principles which are Be kind, Collaborate, Be Curious, Think Outcomes, Be Courageous and Own & Deliver.


Who we are

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.


Across Australia and New Zealand, Babcock has grown to a team of over 1,300 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy.


Some of the programs our team across Australia and New Zealand are proud to be a part of involve:


  • Providing emergency medical and search & rescue aviation services through our Aviation & Critical Services business;
  • Designing and supporting key systems for submarines and surface ships through our Marine business;
  • Providing fleet wide through life support and asset management services for Navy customers;
  • Managing critical assets for a range of sectors through our Land Business.

So, if you would like to join us and help create a safe and secure world, together, please apply via the ‘Apply Now’ button below.

To learn more about us visit


We welcome applications from candidates from all backgrounds and experience however, due to the defence orientation of this role, the successful candidate must be eligible to obtain NV1 Security Clearance, as defined in the AGSVA guidelines.


Please note, should your application progress you may be required to complete pre-employment checks. These checks may include but not limited to, reference checks, police check, security check, qualifications and right to work.


Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant.

SF Req ID # 50540

Job Segment: Technical Support, Network, Engineer, Technology, Engineering

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