Service Desk Analyst- 1st Line Support

Posting Date: 30 June 2020

Location: Portsmouth, Hampshire, GB, PO6 3EN

Company: Babcock

Apply now

Apply for Job

Service Desk Analyst- 1st Line Support- Day Shifts

Portsmouth, Hampshire


About the role


Here at Babcock International, Portsmouth we’re looking to recruit a Service Desk Analyst to join an established support team working at our Lakeside site.

As a Service Desk Analyst, you’ll undertake 1st line support tasks, serving internal teams with their 1st line issues and escalating to 2nd line as and when required.

You will be joining at busy and highly motivated team of 25 and will be mainly working on Exchange, Active Directory, Cisco IP, Remote Log-ins, Server infrastructure. There is a clear career path for you to progress into 2nd line work and beyond.

And as you’re supporting our business we’ll be supporting you. We offer excellent benefits, facilities and amenities – such as onsite shops, restaurants, free parking and free shuttles from city centre trains and bus stops. The core hours are 9am-3:30pm but you can start as early as 7:30am and finish as late as 5:30pm to help you beat the traffic and afford you a better work / life balance.

What do I need to do the role?

With proven Service / Help Desk / Customer Service Experience, both face to face and over the phone, this Service Desk Analyst will also have proven experience in using a Service Management system to manage all incidents and requests, as well as experience in troubleshooting Microsoft Applications, Printer faults and Operating systems.

We would also like you to have experience in all or some of these areas:

  • Ability to apply technical fixes, using agreed IT toolsets
  • Ability to utilise active listening, analysing and understanding the needs of the customer
  • ITIL awareness
  • Ability to progress escalations
  • An understanding of Active Directory, Exchange, Cisco IP Phones, Remote Assistance/Desktop, and Server Infrastructure Lastly, you’ll need to be able to deploy good communication and influencing skills as you’ll work closely with the client and our internal and external stakeholders.

About Babcock International

For more than a century, Babcock has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.

We’re committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme.  You’ll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Application Guidance

All applications should be made online.  Please use a desktop PC or laptop to create your account and apply for a job.  Once you’ve completed this you’ll be able to apply to jobs from mobile devices.

If you experience difficulties please click here.  Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. 

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.

Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week’s special paid leave to help them meet their commitments. To find out more please click here.


Apply now

Apply for Job

Share this Job