Service Desk Team Leader

Posting Date: 05 November 2019

Location: Plymouth, Devon, GB, PL2 2BG

Company: Babcock

Apply now

Apply for Job

Service Desk Team Leader

Devonport, Plymouth



About the role


Here at Babcock International, Plymouth we’re looking to recruit a Service Desk Team Leader to join our new 1st line support team working at our Devonport site.

As a Service Desk Team Leader, you’ll lead, develop and motivatre a team of 1st line support Service Desk Analysts who will undertake 1st line support tasks, serving internal Babcock teams with their 1st line issues and escalating to 2nd line as and when required. You will encourage them to meet agreed service levels and provide exceptional levels of customer satisfaction.

You will ensure the team achieves their targets for quality and call handling and assist in peak times or when additional expertise is required. You will ensure your team have all the training they nees to enable them to demonstrate great customer service and maintain a high degree of technical knowledge.  

And as you’re supporting our business we’ll be supporting you. We offer excellent benefits, facilities and amenities. The core hours are 9am-3:30pm but you can start as early as 7:30am and finish as late as 5:30pm to help you beat the traffic and afford you a better work / life balance.

What do I need to do the role?

With proven Service / Help Desk / Customer Service Experience in a team management/ leader position,  you will have worked 'hands on' in a call volume environment. Knowledge of Windows 7 & 10, Active Directory, Exchange, Remote Assistance/Desktop, and Server Infrastructure

About Babcock International

For more than a century, Babcock has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure, and specialist training.

We’re committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme.  You’ll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Application Guidance

All applications should be made online.  Please use a desktop PC or laptop to create your account and apply for a job.  Once you’ve completed this you’ll be able to apply to jobs from mobile devices.

If you experience difficulties please click here.  Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment. 

If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.

Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week’s special paid leave to help them meet their commitments. To find out more please click here.


Apply now

Apply for Job

Share this Job