Share this Job
Apply now »

Operations Support Services Manager - FAcT

Country/Region:  CA
City:  Ottawa






Operational Support Services Manager – FAcT

Ottawa, ON


Underpinned by a deep understanding of technology integration, asset management, and specialist training, Babcock International works with customers around the world to improve the capability, reliability and availability of their most critical assets within the key market sectors of Marine, Land, Aviation, and Nuclear.


In Canada, Babcock not only works in the Marine sector; providing critical and complex support to Canada’s submarine fleet, we also operate in the Aviation sector, providing Aerial Firefighting and Emergency Medical Services to the Province of Manitoba. Our business continues to grow as we expand our services into the Canadian Civil Nuclear Industry and further into the Aviation sector by bidding for complex military flying training programs.


Our business relies on our people delivering their best day in and day out. As individuals, we all make a difference to our colleagues, our customers and others who we interact with on a daily basis. Collectively at Babcock, our employees embody the ‘Being Babcock’ principles that help make us great at what we do:


  • Always strive to deliver
  • Build great relationships based on trust
  • Safeguard customers’ reputations
  • Never compromise on health and safety
  • Challenge ourselves and each other
  • Respect people and value their diversity
  • Thrive on complexity
  • Trust our people to deliver


We encourage you to explore our Babcock Canada website to learn more about us at


In this role, you will:


  • Work with the Future Aircrew Training (FAcT) capture team to develop the aviation solution
  • Attend weekly meetings in the Ottawa office as part of the FAcT capture team
  • Build and maintain strategic partnerships in Operational Support Services including Air Traffic Control, Emergency Response Services, Flight Operations Aeronautical Information Services, and Bird and Mammal Services, and all other customer defined supports.
  • Lead the Operational Support Services solution and requirements on all innovation aspects for Site Support Services, including Mission Support Services
  • Lead the design and development of an optimal solution including setting the policy and technical principles
  • Analyze the customer requirements and develop Babcock Canada’s derived requirements to create a solution architecture which offers value add and additional services
  • Lead information sessions and workshops for design, enhancements, and issue resolution with all internal and external stakeholders to identify global best practice to ensure a world class solution fit for purpose
  • Provide frequent and regular reporting for all stakeholders advising of health and status, risk level, needs, changes, and contingencies
  • Liaise with federal clients in order to identify and implement innovative solutions to meet their requirements
  • Establish and maintain strategic partnerships with a variety of stakeholders such as Indigenous communities and agencies, federal government departments and agencies, other levels of government, internal service lines, and private sector organizations
  • Provide a collaborative leadership style for each aspect of Operational Support Services solutions
  • Be a Thought Leader internally to help develop wider strategies and long term solutions
  • Represent Babcock at key industry events/conferences (speaking or panel engagement)


The ideal candidate brings:


  • A minimum of eight (8)-10 years experience working with the Federal Government
  • A background in Military Aviation in Canada preferred
  • Highly effective communication skills, both written and oral
  • Demonstrated critical thinking and problem solving abilities
  • The ability to multi task several critical assignments
  • Strong relationship-building, stakeholder management, interpersonal and influencing skills
  • A degree or diploma in a related discipline
  • A proven and demonstrated ability to deliver against targets and meet the priorities of the business
  • Eligibility for a Canadian Secret Security and ITAR Clearance


Applicants, please apply online at


Babcock Canada supports the safety and wellbeing of our employees through the following programs:


  • Contributions towards an employee’s physical and mental health
  • Wellness days
  • Supportive work life balance: flexible work schedule and competitive annual vacation time off
  • Comprehensive health and dental benefits
  • Pregnancy and Parental Leave top-up available
  • Employer matching of employee retirement contribution
  • Employee recognition and bonus programs
  • Support of professional development and reimbursement of membership dues
  • Relocation assistance for individuals and families


Babcock is committed to promoting a workforce without boundaries. One that welcomes everyone to contribute to our success regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age. If you require accommodation during any stage of our recruitment process, please let us know how we can assist you.

Job Segment: Manager, Solution Architect, Management, Technology

Apply now »