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Customer Service Administrator


London, GB, NW10 7LT

Onsite or Hybrid:  Hybrid

Job Title:              Customer Service Administrator 
Location:              London, UK - working from home options available

Compensation:    Attractive salary + benefits - Evening and weekend overtime may be available and is paid at time and a half.
Role Type:            Full time / Permanent
Role ID:                SF 47755


Make your skills count

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our Park Royal, London site.
As an international defence company, we support and enhance our customers’ defence and security capabilities and critical assets, meeting their requirements of value for money, increased availability, modernisation and flexibility.


Babcock Metropolitan Police Service 

The Customer Service Administrator role is based within our Metropolitan Police Service business area.


Babcock supports the UK’s largest police service, the Metropolitan Police Service (MPS).  Serving more than eight million people across one of the world’s most dynamic and diverse cities, the MPS keeps London safe for everyone. 
We service and maintain over 3,500 MPS vehicles from specialist workshops in Rainham, Park Royal and Woolwich. 


The role

The difference our new Customer Service Administrator will make
As a Customer Service Administrator you’ll have a role that’s out of the ordinary, helping maintain the safety of London through keeping the Metropolitan Police vehicles on the road.


Day to day, you’ll carry out diligently, all specified administrative tasks according to MSC procedures, e.g. data entry, warranty claims, order numbers, create log books etc.  You'll be ensuring that telephone calls are dealt with promptly and efficiently, ensuring that Call Targets and Quality Targets are met. As well as, ensuring that new repair and maintenance jobs are progressed in line with contractual KPI’s.   Furthermore, you'll be ensuring that all broken down vehicles are dealt with in line with KPI’s and procedures. Along with authorising maintenance repair invoices prior to payment, and maintenance expenditure, ensuring adherence to agreed procedures


At Babcock, we have a history of helping talent go far. With our track record of innovation, you’ll continually develop your knowledge and expertise. 


We offer flexible working to give people more options to better integrate their work and personal life, whilst ensuring that business needs are met. This role provides hybrid working arrangements with 3 days in the office/onsite and 2 days working from home.  We currently have positions working either 8-5pm or 9-6pm Monday to Friday.


Essential experience

•    Previous experience in a high demand call centre environment
•    Experience or knowledge of car parts/repairs

•    Good degree of computer literacy
•    Successful candidate will need to satisfy security requirements. This may require you to hold or be eligible/capable of achieving NPPV1 clearance


Desirable but not essential as full training will be provided
•    Working within an emergency services call centre environment
•    Experienced using Tranman Fleet management system


What we offer

Generous benefits including:
•    25 days’ annual leave plus bank holidays and the ability to buy or sell holiday
•    Open to flexible working and alternative work patterns
•    Opportunities for enhanced overtime
•    Matched contribution pension scheme starting at 4.5% with life assurance
•    Training and development opportunities
•    Wellbeing centre supporting physical, mental and financial well-being 
•    Flexible benefits, including cycle to work scheme, discounts and our Share Ownership Scheme
•    Autonomy. Feel trusted to deliver Autonomy. Trusted and empowered to be at your best


Babcock International 

For over 130 years, we have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. Change begins with our people and our shared Principles: be curious; be courageous; own and deliver; think: outcomes; collaborate; and be kind. These values not only guide the way we work, but also our efforts to reach net-zero carbon. Yes, our ambitions are big, but together, we can achieve them.


Armed Forces Covenant

We are proud to support the Armed Forces community by honouring the Armed Forces Covenant If you are a reservist in the armed forces, we provide up to ten days special paid leave in support of your training commitments.
Application Guidance

All applications should be made online. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive.  We are happy to talk about flexible working - please ask about alternative patterns of work at interview.


Closing Date 3rd February 2023


Job Segment: CSR, Management

Apply now »