Employee Relations Advisor

Posting Date: 11 October 2017

Location: Hounslow, Middlesex, GB, TW6 2GW

Company: Babcock

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Babcock Critical Services - Airports

Location - Heathrow


Babcock is an industry leader of integrated solutions within the airport sector, providing baggage handling systems and airside solutions within major airports across the UK. From designing, installing and managing complex baggage handling systems, to fleet management and engineering support for specialist ground support vehicles, our customers know they can trust us to deliver.


We are now actively recruiting for an ER Advisor with specific experience in Sickness Absence casework. You will be responsible for providing an outstanding ER focused service. This is a hands on role which requires an ER specialist who is able to deal with a high number of ER cases at any one time. The role will focus primarily on Sickness Absence casework but may from time-to-time be required to handle generic ER casework.



  • Provide ER specialist advice and support face to face and over the telephone.
  • Advice on practical implementation of policies and procedures
  • Responsible for the day to day management of the Sickness Absence case load and ensuring all cases are managed consistently and in accordance with HR policy and best practice.
  • End to end support for Line Managers on ER issues with a specific focus on Sickness Absence and advise on interpretation of HR policy, procedure and best practice
  • Facilitate and attend ER meetings such as absence management, long term sick reviews, welfare visits, flexible working discussions etc.
  • Build strong working partnerships across the business and with key stakeholders
  • Support absence management administration, from monitoring absence levels and hi lighting areas of concern to Lead HR Business Partner
  • Work collaboratively with the wider HR team, Managers and internal teams.
  • Protect the information assets of the Company and comply with the Company’s Information Assurance policies and procedures at all times.
  • In accordance with our certification to the standards ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007, and each employee will comply with and contribute to the effective implementation of
  • the current Babcock International Group Airports Division:
  1. Health and Safety Policy
  2. Quality Policy
  3. Environmental Policy
  • To work within established Company policies and procedures.
  • Promote company values and standards and exhibit appropriate behaviour in accordance with Company ethos.
  • Use talent and ability to encourage achievement and continuous improvement.
  • To demonstrate safety, integrity & commitment at all times.
  • To carry out any other duties as and when necessary to meet the varying demands of the business and satisfy customer needs.


Skills, Knowledge, Experience & Qualifications:

  • Professional, customer orientated and flexible approach
  • Takes responsibility and demonstrates initiative
  • Able to diffuse customer conflict
  • Able to drive standards/improvements
  • Excellent verbal and written communication skills
  • Excellent organisational skills with the ability to prioritise effectively and deliver in a complex environment
  • Able to build rapport and maintain relationships
  • Excellent attention to detail with the ability to identify and rectify mistakes
  • A proactive approach with the ability to work well in a team
  • Proven experience of supporting managers through general Employee Relations issues with specifc knowledge in Sickness Absence management
  • Knowledge of MS Office applications
  • 3 years’ experience in a similar role
  • Experience of producing reports and spreadsheets
  • Experience of managing issues effectively via telephone/email
  • Experience of working within an Employee Relations role in a large Customer group
  • Educated to A level or equivalent



Offers of employment are normally subject to satisfactory references and other required pre-employment checks. Successful applicants may also need to satisfy Security Clearance requirements.


If you do not have the Security Clearance required for a particular role you may not be able to start your employment until clearance has been obtained. In certain roles, you will need to satisfy requirements in order to gain an Airside Pass. To secure an Airside Pass, you will be required to provide full referencing for the last five years; accounting for any gaps in employment for 28 days or longer. You may also need to undergo a Disclosure and Barring Service (DBS) check (previously CRB checks).


Company Information

Babcock Critical Services' core capability focusses on fleet and asset management. To ensure a targeted delivery, the business has been structured into three market-specific business streams: Airports, Resilience & Emergency Services and Mining & Construction. All of which is underpinned by a core functional capability which includes; HR, Finance, Bid, Commercial, Supply Chain, Marketing and IT.


Babcock is committed to having a diverse workforce and an inclusive culture. We strive to ensure each individual is given the same opportunities and considerations, consistently and fairly, throughout our recruitment practices. We are also committed to honouring the Corporate Covenant and supporting the Armed Forces community. We recognise the value Serving Personnel, Regular and Reservists, Veterans and military families contribute to our business and country.

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