IT Customer Support Specialist - RAF Valley

Posting Date: 12 October 2017

Location: Holyhead, Anglesey, GB, LL65 3NY

Company: Babcock

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Babcock is the UK's leading engineering support services organisation employing over 28,000 people across the world. Babcock offer a hugely diverse number of career options.


General Description of Job


Working as part of the overall UKMFTS Team, the post holder will provide the day to day interface between Babcock Aerospace, the customer and Babcock’s internal IT provider at their nominated site. The role will also act as the escalation point for all issues of an IT nature.

The role requires the individual to work within a small team with additional support provided from the Customer Relationship Manager and other Babcock support functions as required.

This post shall be based at the Valley facilities, with requirements to travel to supported out sites as and when required.


Main Tasks


  • Escalation point for local site MFTS ICT operational issues
  • Assist with the change process
  • Manage all orders placed locally with Babcock IS on behalf of the customer
  • Assist with the delivery of equipment/systems that fall outside of BIS/Picasso responsibility
  • Assist with the delivery of Responsible for new starters (students and Ascent staff) and leavers - IT support
  • Manage and prepare all assets required for deployment by Ascent
  • Assist with all technical refresh planning to ensure minimal interruption to service delivery.
  • Provide technical and operational input into bid and future package work where required.
  • Liaise closely with Babcock and Customer commercial and finance teams to understand contractual and financial elements.
  • Ensure compliance with Babcock and the Customers regulations and procedures
  • Ensure Company health, safety and environmental procedures are implemented and complied with at all times.
  • The nature of the Air Business Unit requires a high degree of flexibility for all staff; there may be a requirement for regular travel between Air sites within the UK


    Technical Experience and Qualifcations



  • Good overall understanding of IT (Strategy, Road maps, Products, Projects, Services, Processes, Applications, Infrastructure & Data) and its relationship to the business
  • Strong communication skills both written and verbal with the ability to influence perceptions
  • Ability to build effective relationships both internally and with the customer.



  • ITIL Foundation Certification
  • Good commercial awareness - considers the commercial impact of all decisions
  • IT Project management skills


    Skills Profile


  • Demonstrates a knowledge and application of strong communication skills both written and verbal with the ability to influence perceptions
  • Demonstrates the ability to build effective relationships both internally and with the customer.
  • Demonstrates a good commercial awareness around decision making regards to additional requests from the customer.
  • Demonstrate excellent time management skills when handling several tasks at the same time.


    Security & Trade Control


  • SC clearable
  • Trade Control Related - Yes


    Additional Information


  • Build great relationships based on trust: be easy to do business with; support each other – work towards a common goal and tell us as it is – give honest feedback and constructive criticism
  • Never compromise on Health and Safety: ensure everyone goes home safe every day; challenge unsafe behaviour and update and improve our practices, constantly
  • Respect people and value their diversity: treat everyone with courtesy and thoughtfulness, be fair with people at all times and listen to others’ points of views
  • Trust our people to deliver: Give people the authority to do the job; respect colleagues’ expertise and create an environment where everyone can excel
  • Thrive on complexity: be a problem solver; strive to make the complex simple and keep a cool head in a crisis
  • Challenge ourselves and each other: inspires colleagues to do their best, always look for better ways of doing things and embrace opportunities to learn
  • Safeguard customers’ reputations: pull out all the stops, achieve positive outcomes for each other and take ownership and responsibility
  • Always strive to deliver – be flexible when it counts; be agile and responsive to changing needs and deliver to the highest standards, whenever and wherever




RAF Valley, Anglesey


All applications should be made online. If you experience difficulties please click here Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

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