Customer Services Administrator

Job Title:              Customer Services Administrator
Location:              Helensburgh, Argyll and Bute + Hybrid Working Arrangements
Compensation:    £26,358 + Benefits 
Role Type:           Full time / Permanent 
Role ID:               SF62403

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Services Administrator at our HMNB Clyde Faslane and Coulport site.

The Role
As a Customer Services Administrator, you’ll have a role that’s out of the ordinary. You’ll play a key role in managing and providing administration support and acting as the first point of contact for all infrastructure related tasks within HMNB Clyde.

Day-to-day, you’ll ensure the requirements of all customer service operations are effectively and efficiently achieved, including supporting department processes, work orders processing in line with requirements and all associated data input is accurate.

You will also:

• Respond to calls and emails, assessing customer needs, and finding solutions.
• Maintain accurate records, creating and processing work orders, ensuring accurate data in the system.
• Perform administrative tasks and contributing to achieving departmental objectives.
• Meet deadlines and prioritise workloads.
• Communicate clearly and professionally with customers and colleagues (both written and verbal).

This role is full time, 36 hours per week and provides hybrid working arrangements.

Essential experience of the Customer Services Administrator 

• Good knowledge and experience of Microsoft package particularly Outlook and Excel.
• Proven experience in an administrative or customer service role.

Qualifications for the Customer Services Administrator

• National 5 or equivalent qualification in English.

Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What We Offer

• Generous holiday allowance 
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme 
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave 
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing

Babcock International 
For over a century Babcock  has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. 

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing Date: 13/03/2025 

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